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Frequently Asked Questions

1.      How are the dresses cleaned and quality controlled?

We take great care cleaning the outfits and accessories. BFC has partnered with professional dry cleaners to ensure that each item is cleaned thoroughly, steamed and pressed. Our garments are inspected using a “best effort” for quality after each and every use. All garments are pre-worn items however, and some normal wear and tear should be expected.

2.     Will the dresses need to be pressed upon arrival?

We do our best to ensure that your dresses arrive as crease-free as possible. If your dress arrives with a slight crease, please try steaming the garment on low heat or contact us at info@bestfriendscloset.co.za for more advice.

3.     Where do you ship to?

We deliver and collect throughout South Africa, all included in the rental fee. We are able to offer next-day delivery to major centres provided your order is in by 12 noon the day before. Alternatively you can collect for a same day order at The BFC Studio in Cape Town.

4.     What if I accidentally stain or damage the dress?

Don’t panic, we know that mistakes happen. Your order includes basic insurance for minor incidents. However, if the item is damaged beyond repair or destroyed, a fee will be charged equal to the retail selling price of the item. If the item is never returned, a fee will be charged equal to double the retail selling price of the item.

5.     What is the late returns policy?

A fee of R500.00 per item will be charged for every day over the rental period that an item is not returned. An item is considered returned once it has been collected from you by our courier, or dropped off at The BFC Studio in Cape Town. If an item is never returned, a fee will be charged equal to double the retail selling price of the item. If you need to extend your rental period past the standard 4 days, please contact us at info@bestfriendscloset.co.za.

6.     When should I make a reservation for a dress?

You can book a reservation up to 12 months in advance. For near-term rentals, we suggest allowing enough advance time for the delivery process. We offer next-day delivery to major centres provided you place your order before 12 noon the day before. If you opt to collect from our Cape Town location, The BFC Studio, you can order for the same day and collect up to 5pm that day.

7.     Can I extend my rental period?

Yes, if it is not already booked for another rental directly after you. If you need to extend your rental period past the standard 4 days, please contact us soon as possible at info@bestfriendscloset.co.za.

8.    What happens if the dress I order doesn’t fit?

If this happens, please let us know within 4 hours of receipt of the item by contacting us on info@bestfriendscloset.co.za, and select one of the following options:

Option 1: We will help you find another dress. You can swap your original dress for another style online or at The BFC Studio in Cape Town. If the style you select is more expensive, you will be charged the difference in price. If the style is less expensive, you will be given BFC credit for the difference in price.

Option 2: We are happy to give you BFC credit (less the cost of shipping, insurance, cleaning and purchased items) if none of the dresses in your order fit.

9.     Can I tailor my dress?

No, we do not allow alterations of any of our items. If need be, you can temporarily hem your dress with Temporary Hem Tape Strips (available for purchase online or at The BFC Studio)

10.     How do I cancel my order?

To cancel your order, please email us as soon as possible at info@bestfriendscloset.co.za. If you have cancelled more than 30 days before the rental period begins, you will be fully reimbursed. If you cancel with less than 30 days to go, charges may apply.

11.     What is a VIP appointment?

You can opt to book an appointment at The BFC Studio in Cape Town, to try on some items. You can also optionally book our professional stylist for a fee, to receive one-on-one styling advice. After you book an appointment, you’ll receive an appointment confirmation email. (If you don’t receive the email in your inbox, check your spam).  You’ll also receive an email from your appointment stylist asking for information to get a better understanding of your style, fit preferences and the occasion you are renting for. We will use this information to create a wonderful look for you from the styles available, as well as give you style and fit recommendations that you can use in your future renting experiences.

12.  How do I reschedule or cancel my appointment?

Contact us at info@bestfriendscloset.co.za. Please note that you must cancel at least 24 hours before your appointment to receive a full refund if you have booked our professional stylist.

13. Where can I read your full Terms and Conditions?

You can read the full set of Terms and Conditions on this page.